Technical support is provided on a 2 hour response time during business hours, and next day outside business hours.

We are fully equipped to remotely diagnose and fix software and data issues. This can be done via a direct computer to computer connection from our data centre to a lottery system anywhere, via modem and a normal telephone connection. If you are equipped with a suitable always on internet connection, such as broadband or leased line, we can provide software and system fixes via the internet.

We will give a cast-iron guarantee that we will get your system running within one working day, whatever has happened - even if your PC has been destroyed !

The software is extremely intuitive and easy to use and it comes complete with a printed user's guide. If required, however, we can provide user training, either on site at your offices, or at our head office.